Privacy Policy
Your privacy matters to us. This policy explains what data we collect, why we collect it, and how you can control it.
1 Overview
This Privacy Policy describes how 386konsult Energy Limited, a 386Holdings Company, operating as ENERGYYA ("we", "us", or "our") collects, uses, and shares information about you when you use our solar-powered charging stations, visit our websites at energyya.com.ng or energyya.org, or otherwise interact with us.
By using our Services, you agree to the collection and use of information in accordance with this policy. This policy is governed by the Nigeria Data Protection Regulation (NDPR) and applicable Nigerian law.
2 Data We Collect
We collect different types of information depending on how you interact with us:
| Category | Examples | Source |
|---|---|---|
| Usage Data | Station usage time, device type, session duration | Automatically via kiosk |
| Location Data | General area of station used | Station deployment records |
| Contact Info | Name, email address (if you contact us) | You provide this to us |
| Website Data | IP address, browser type, pages visited | Automatically via cookies |
| CCTV Footage | Video surveillance at station locations | Security cameras on site |
We do not collect sensitive personal data such as financial information, national identification numbers, or biometric data through our standard services.
3 How We Use Your Data
We use the information we collect to:
- Operate, maintain, and improve our charging stations and services
- Respond to enquiries, complaints, and support requests
- Monitor station usage patterns to optimise deployment locations
- Ensure the security and safety of users at our locations
- Comply with our legal obligations under Nigerian law
- Send service-related communications (if you have contacted us)
- Analyse website traffic to improve our online presence
We will never sell your personal data to third parties or use it for purposes unrelated to the delivery of our Services.
4 Sharing Your Information
We do not sell, trade, or rent your personal information. We may share data only in the following limited circumstances:
- Service providers: Trusted third-party vendors who assist in operating our services, bound by confidentiality obligations
- Legal compliance: When required by Nigerian law, court order, or government authority
- Safety: When necessary to prevent fraud, protect the rights of users, or respond to emergencies
- Business transfer: In the event of a merger, acquisition, or sale of assets, under appropriate confidentiality protections
5 Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law:
- Station usage logs: 12 months
- CCTV footage: 30 days, unless required for an active investigation
- Contact enquiries: 24 months from last interaction
- Website analytics: 26 months (standard analytics retention)
After the applicable retention period, data is securely deleted or anonymised.
6 Data Security
We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encrypted data transmission, access controls, and regular security reviews.
No method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
7 Your Rights
Under the Nigeria Data Protection Regulation (NDPR), you have the following rights regarding your personal data:
- Right of access — request a copy of the personal data we hold about you
- Right to rectification — request correction of inaccurate or incomplete data
- Right to erasure — request deletion of your data where we have no legal basis to retain it
- Right to object — object to processing of your data for certain purposes
- Right to data portability — request your data in a portable, machine-readable format
To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.
8 Cookies
Our website uses cookies — small text files stored on your device — to improve your browsing experience. We use:
- Essential cookies: Required for the website to function correctly
- Analytics cookies: Help us understand how visitors use the site (anonymised data only)
You can control or disable cookies through your browser settings. Disabling cookies may affect certain functionality of our website.
9 Children's Privacy
Our Services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child, please contact us immediately and we will promptly delete it.
10 Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.
Your continued use of our Services after any changes constitutes your acceptance of the updated policy.
11 Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out:
Data Controller: 386konsult Energy Limited — a 386Holdings Company
Email: [email protected]
We aim to respond to all privacy-related enquiries within 30 working days.